Our Policies
TAX EXEMPTION
Sales tax only applies to Wisconsin, Indiana, Michigan, Minnesota and Ohio purchases. State and County sales tax will be added to your order as applicable.
To claim sales tax exemption, complete the exemption certificate (links below) and mail to: 1600 Roundhouse Road, Spooner, WI, 54801 or fax to 715-635-4323.
All other states, sales tax is not charged. It is your responsibility to claim your purchases.
Download a WISCONSIN SALES AND USE TAX EXEMPTION CERTIFICATE
Download a INDIANA SALES AND USE TAX EXEMPTION CERTIFICATE
Download a MICHIGAN SALES AND USE TAX EXEMPTION CERTIFICATE
Download a MINNESOTA SALES AND USE TAX EXEMPTION CERTIFICATE
Download a OHIO SALES AND USE TAX EXEMPTION CERTIFICATE
ORDER BY PHONE
Call Toll Free: 1-888-376-6777
8am-4pm CST, Monday thru Friday
If you need help placing an order, please call our technical support staff and they will assist you with your order.
ORDER BY MAIL/ FAX
Please request a catalog to obtain the order form and view shipping charts.
PRICES
Prices, discounts, specials and terms are subject to change without notice and do not include taxes, freight, and/or duties. Crystal Creek® reserves the right to correct prices.
TERMS
All orders must be paid for in full before being shipped.
PAYMENT
Crystal Creek® accepts payment with:
Visa, Master Card, Discover, Check/Electronic Check (business, personal, cashiers checks & money orders).
When ordering by phone, be prepared to give payment information at the time of ordering.
Checks will be deposited upon receipt. There is a $30.00 charge on all returned checks. When you provide a check for payment you authorize us either to use information from your check to make a one time electronic transfer from your account or to process the payment as a check transaction. For check specific inquiries call 1-888-376-6777.
DISCLAIMERS
Crystal Creek®, Inc. disclaims responsibility for errors in pricing and also for the use or misuse of any products it carries. There are no guarantees of product performance. Always refer to and follow the label directions. Crystal Creek®, Inc. specifically does not authorize anyone, its agents or employees, to recommend any product sold by Crystal Creek®, Inc. in any way other than according to manufacturer’s current label directions. Crystal Creek®, Inc. disclaims responsibility for losses incurred due to delays or errors in shipment.
‘CONSIDER FOR USE’ ON ORGANIC FARMS
As an aid in classifying which products in the Crystal Creek® catalog may be considered for use on organic farms, we provide the following symbol for your convenience. 
We recommend that you verify the product’s organic standards compliance with your certifying agency before using on an organic farm.
‘Consider For Use’ On Organic Farms
To the best of Crystal Creek®‘s knowledge, it has been determined that the ingredients in these products are in compliance with the NOP/USDA National Organic Program standards and may be ‘considered for use’ on organic farms.
Not For Use On Organic Farms
There may be an ingredient in this product that does not meet the National Organic Program standards established by the NOP/USDA, and should not be used on organic farms unless specifically authorized by your certifying agency.
Crystal Creek® is not responsible for producer compliance with the NOP/USDA organic regulations.
Crystal Creek® is not liable for loss of organic status by any producer due to the use of products, programs or consulting offered by Crystal Creek®.
Verify product compliance with your organic certification agency before using products from the Crystal Creek® website!
U. S. SHIPPING
All orders are processed daily. Some products that may freeze during shipment are shipped to avoid weekend travel and possible freezing during winter. Use full street address: Ground delivery service does not deliver to P.O. Box numbers.
INTERNATIONAL SHIPPING
Crystal Creek® ships to Canada. Call for a shipment quote. Taxes and duties are billed to the client’s credit card when we receive the amount from our broker.
SMALL PACKAGE PARCELS – LOST/DAMAGE PRODUCTS
(i.e.UPS, Speedee, etc.) Inspect all packages for damages/shortages at time of receipt. Report any discrepancies within 24 hours. Save the original shipping package and its damaged contents until inspection has been completed by the specific carrier. Upon review, credit may be issued and product returned or discarded. If the product(s) and package are not obtainable for inspection, no credit will be processed.
LTL SHIPMENTS: – LOST/DAMAGE PRODUCTS
Any product(s) discrepancies must be noted on the freight bill and reported to our office within 24 hours. Freight bill must be signed by customer and driver noting damage and/or shortage to be considered for credit/replacement. When receiving shipments, sign for total pieces not pallets. When a shortage occurs, a signed freight bill by the driver showing shortage must be submitted (scanned/faxed) to Crystal Creek® within 2 business days of receipt.
RETURN PRODUCT POLICY
Return Goods Authorization
- Contact Crystal Creek® and explain reason for return. Crystal Creek® will review and determine if a return of goods will be approved. Any unauthorized product returns or shipments will be rejected and/or returned to the customer at the customer’s expense.
- Freight charges are not credited.
Restocking Policy
- When there is an order entry/picking error resulting in the wrong item being shipped, the item can be returned for restocking within 30 days of receipt and no restocking fee will be applied.
Product unacceptable for return
- Product that was not authorized for return.
- Product packaging that has been opened or seal has been tampered with.
- Containers/packaging not suitable for resale.
- Outdated and/or discontinued products – vendor policy
- Special order items
Defective or Out-dated Product
- Product with manufacture defects will be handled according to each manufacturer’s policy.
- Dated product must be returned within the vendor’s guidelines.
PRIVACY POLICY
At Crystal Creek®, your privacy is very important to us. We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
What information we collect
We collect:
- Contact information that allows us to communicate with you—including name, address, telephone number and email address.
- Billing information related to your financial relationship with us—including your payment data, credit history, credit card number, e-check information, and security codes.
We collect information:
- When you purchase or interact with us about a product or service we offer or provide.
We use this information we collect in a variety of ways including to:
- Provide you with the services and products you purchase.
- Provide you with the best customer experience possible.
How we protect your privacy
We limit access of personal information to employees who need it to fill your order or provide customer service.
We have physical, electronic, and procedural safeguards that comply with Federal regulations to protect personal information about you.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you, fulfilling your requests for products and services, or sending you emails based on your request for information, or to improve our services.
Changes to this Privacy Policy
We periodically review our privacy practices. This privacy statement may be revised at any time. Notice of a revision to the privacy policy will be displayed on our website.
Your Consent
By using our site, you consent to our privacy policy.
Contacting Us
If there are any questions regarding this privacy policy, you may submit your comments to info@crystalcreeknatural.com
